Privacy

1. Overview

hihey.ai ("hihey", "we", "us") places outbound phone calls at your direction using an AI agent and reports the result back to you. This policy describes what information we collect to do that, how we use it, how long we keep it, and the choices you have.

This policy is part of our Terms of Service. Using hihey means you accept both.

2. Information we collect

We collect the following categories of information:

• Account information: your name, email address, and profile identifier from Google when you sign in with Google. We do not receive or store your Google password.
• Call instructions: the phone numbers you ask us to call, the task or prompt you provide, and any context you include for the agent.
• Call content: transcripts of what was said on each call, outcome summaries, and call metadata such as duration, timestamps, and connection status. Audio recording is off by default; transcripts are generated from the live audio as the call happens.
• Payment information: purchases are processed by Stripe. We receive transaction status and limited billing metadata; we do not store your full card number.
• Technical data: log and diagnostic data generated by operating the service, such as request timestamps and error events.

3. How we use information

• To place the calls you direct and report results back to you.
• To show you your call history and receipts.
• To bill for the service.
• To detect and prevent abuse, fraud, and violations of our Terms of Service.
• To debug, secure, and improve the service.
• To comply with legal obligations and respond to lawful requests.

We do not sell your personal information, and we do not use the content of your calls for advertising.

4. People on the other end of a call

When you direct hihey to place a call, the other participant's speech is processed in real time to conduct the conversation and to generate a transcript stored in your account; transcripts are automated and may be incomplete or inaccurate. The agent is instructed to identify itself as an AI assistant on every call.

You choose who is called and why. As set out in our Terms of Service, you are responsible for ensuring you have any consent or legal basis required to place each call, including for the real-time processing and transcription of its audio, and additionally for recording if you enable any recording feature. hihey processes call audio as your service provider in order to carry out the call you directed.

If you were called by a hihey agent and have questions about the call, contact us at support@hihey.ai and include the number that was called and the approximate time.

5. Service providers

We share information with the vendors that operate parts of the service, only as needed to run it:

• Telnyx: telephony carrier that connects calls to the phone network. It processes call audio and the numbers involved.
• OpenAI: provides the real-time voice AI. It processes call audio and conversation content to generate the agent's speech and transcripts.
• Stripe: processes payments.
• Google (Firebase and Google Cloud): provides sign-in and stores account data, call records, and transcripts.
• Hosting infrastructure: our application and calling workers run on cloud hosting providers, currently Vercel and Fly.io.

Each provider processes data under its own agreements with us. We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety, or property of hihey, our users, or others.

6. Recording

Audio recording is off by default. Transcripts and summaries are generated instead so you have a record of the call. If a recording feature is offered and you enable it, that choice and the legal responsibility for it are yours, as described in the Terms of Service, and recordings will be stored in your account alongside your transcripts.

7. Retention

Call transcripts and call records are kept so you have a record of your calls. We limit how long we intend to retain them, with a current target retention window of 30 days, and we may delete them at any time after that window without notice. Account information is retained for as long as your account exists. Billing records are retained as required for tax and accounting purposes.

You can request deletion of your account and associated data at any time by emailing support@hihey.ai. We will delete data not subject to a legal retention requirement within a reasonable period.

8. Security

We use industry-standard safeguards to protect the information we hold, including access controls and encryption in transit. No system is perfectly secure, and we cannot guarantee the security of any information.

9. Children

hihey is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the current version. Material changes will be reflected on this page before they take effect.

11. Contact

Privacy questions and requests can be sent to support@hihey.ai.